Marks & Clerk’s UK offices have successfully achieved ISO 9001:2015 accreditation for the 14th successive year. This internationally recognised standard for quality management systems (QMS) is one of the many ways the firm maintains the high standard work our clients expect. The certification encompasses our full range of intellectual property (IP) services and aligns with our professional code of conduct (IPREG).

With more than one million certificates issued to organisations in over 180 countries, ISO 9001 is the most widely used quality management standard. Organisations like ourselves use this standard to demonstrate their ability to operate effective processes and meet client expectations. Regular audits ensure we uphold and refine our procedures. As audits are based on an independent assessment, achieving certification and then recertification is a great success for our teams and a sign to our clients that we have their best interests in mind at all times. 

Our ISO 9001:2015 accreditation ensures:

• Consistent quality: Consistently high standards across our intellectual property services including patents, trade marks and designs.
• Client-needs first: Prioritising our clients' needs and exceeding their expectations
• Efficient processes: Optimised operations, secure technology and robust processes for handling client matters and related documentation
• Risk mitigation: Proactive identification and addressing of potential issues through robust systems and guidelines
• Continuous improvement: Regular reviews and refinement of our patent trademarks and processes to enhance our service delivery

By adhering to the ISO 9001:2015 principles, we provide our clients with the confidence that they will consistently receive a quality service. For additional information and to view our certification, please click here.